Why do we collect and use your information?
- To provide you with the best possible experience and service;
- To use your information for market research and for updating our website;
- To ensure all cookery courses, cookery classes and events are safe and accessible to you;
- To verify your age before allowing you to purchase restricted items such as our chefs knives;
- To process your payments and keep internal records;
- To send you newsletters, magazines, brochures and prospectuses;
- To send you promotional materials that may interest you.
What information do we collect?
- Your date of birth, gender, job title, company information if booking corporate events, contact information such as e-mail and telephone;
- Your payment information such as credit/debit card numbers;
- Your browsing information such as information about the webpages you visit on our site collected by browsing cookies, IP address, location, activity on our website;
- Your scanned copies of your ID documents such as a passport, driver’s license or residence permit;
- Your medical or health information including any food allergies, special requirements and educational needs you may have for enrolling into our cooking classes and events.
We collect this information from a variety of sources. These include from you directly when you use our website, attend any course, class, use a voucher, submit copies of your ID documents, make purchases; fill in any sign-up forms that you complete for courses, open evenings or events; and any subscriptions or requests you fill out for our newsletters, magazines, brochures and prospectuses. It may also include where others provide your information on your behalf for the uses above.
Legal basis for using your information
We use your personal information because we have a legitimate business interests in in providing you with the best possible experience, telling you about our goods and services and ensuring we can run our business and to carry out analytics and research.
Where we have contracted to provide a service or process your online orders we will process your information in order to fulfil our contract with you.
We also use your personal information because we have a set of legal obligations, such as meeting our taxation duties, managing legal claims, and preventing the sale of restricted items to minors.
Who do we share your information with?
We may share your information with third parties if you give us permission to do so. If granted permission, we will only do so selectively and carefully. You can withdraw your permission for this at any time. We may also be obliged to share your information with third parties where legally required to do so under relevant laws and government requests, or when a separate organisation, such as the Wine and Spirit Education Trust or the Confederation of Tourism and Hospitality has accredited the course, or when the course is being offered in partnership with an outside training provider such as Chef’s Training.
We may transfer your information abroad and outside the European Economic Area for business purposes and also for using services such as Google Analytics. If we do so, we will ensure adequate safeguards are in place such as confidentiality agreements protecting your information.
Links to other websites
Security and retention
Protecting your information is of great importance to us, and we have put in place suitable physical, electronic and managerial procedures to safeguard any information we collect from you. These include the use of password protected systems, staff access restrictions and data retention schedules.
We hold your information for as long as we have a legal obligation or business need to do so. For example, we may hold your information to meet our taxation obligations and manage any legal claims, or verify your age prior to allowing your purchase of restricted items. Any scanned copies of ID documents you provide will be processed within a secure, password protected email account, and will be retained for no longer than 30 days. In any event, we will not hold your information for longer than 6 years.
You have a number of rights with regards to your information. In some circumstances you can:
- Access and obtain a copy of your information (if necessary in a machine readable format);
- Require us to amend incorrect or incomplete information;
- Require us to stop collecting or delete your information;
- Object to the way we are processing your information;
- If you would like to exercise any of these rights, or put through a request for a copy of your data, please contact our Data Protection Officer by emailing email@example.com.
If you have any complaints regarding how we have collected or handled your information, you may report a complaint to firstname.lastname@example.org.
The full legal name of our business who is the data controller for your data is:
Leiths School of Food and Wine Limited, 16-20 Wendell Road, London, W12 9RT, UK.
Telephone: +44 (0)20 8749 6400
You also have a right to contact the Information Commissioner who is the Data Privacy Regulator for the UK.